Copy of Return Process EN
In order to return a product or an order, the following conditions must be met:
- The products must be new and in its original packaging
- The products must be returned maximum 30 days after the day of purchase
The process of shipping back your product or order is as follows:
- Package your order or product inside a box, with a copy of your invoice and tape the boxe carefully
- Click on the following link, use the authorization number 46468302987 and follow the indicated steps:
https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR161515&LOCALE=fr - Print the shipping label produced by Canada Post
- Tape the label on the box
- Bring the box to the nearest Canada Post office
Upon receiving your order, we will process your credit or refund within 5 business days. In the case of a refund, we will refund the amount of your products or order minus the return shipping costs. If the return is due to a mistake on our end, a full refund will be issued for the returned items.