Copy of Return Process EN

In order to return a product or an order, the following conditions must be met:

  • The products must be new and in its original packaging
  • The products must be returned maximum 30 days after the day of purchase

The process of shipping back your product or order is as follows:

  1. Package your order or product inside a box, with a copy of your invoice and tape the boxe carefully
  2. Click on the following link, use the authorization number 46468302987 and follow the indicated steps: 
    https://www.canadapost.ca/cpotools/apps/prse/label?policyId=PR161515&LOCALE=fr
  3. Print the shipping label produced by Canada Post
  4. Tape the label on the box
  5. Bring the box to the nearest Canada Post office

Upon receiving your order, we will process your credit or refund within 5 business days. In the case of a refund, we will refund the amount of your products or order minus the return shipping costs. If the return is due to a mistake on our end, a full refund will be issued for the returned items.